Terms of Service

Last updated: 15 October 2023

Welcome to Digitálna Pomoc (digitalnapomoc.live). By accessing or using our website, services, and tools, you agree to be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

1. Acceptance of Terms

By using Digitálna Pomoc, you confirm that you have read, understood, and accepted these Terms of Service, as well as our Privacy Policy. These terms apply to all visitors, users, and others who access or use the service. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the service after any changes constitutes acceptance of the new terms.

2. Description of Service

Digitálna Pomoc is an online platform designed to provide digital assistance, technical support, and educational resources for individuals and businesses in Slovakia and beyond. Our services include but are not limited to:

  • Remote technical support and troubleshooting for digital devices and software
  • Guidance on digital literacy, online safety, and cybersecurity
  • Consultations related to digital transformation and technology adoption
  • Access to informational articles, tutorials, and guides
  • Community forums and Q&A sections

We strive to offer accurate, up-to-date, and helpful information, but we do not guarantee that all content is error-free or suitable for every situation.

3. User Accounts and Registration

To access certain features of our service, you may need to create an account. When registering, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach. We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or illegal activities.

4. User Conduct and Responsibilities

You agree to use Digitálna Pomoc only for lawful purposes and in a manner that respects the rights of others. Specifically, you agree not to:

  • Use the service for any illegal or unauthorized purpose
  • Upload, post, or transmit any content that is defamatory, obscene, hateful, or discriminatory
  • Attempt to hack, disrupt, or damage the website, servers, or networks
  • Impersonate any person or entity or misrepresent your affiliation
  • Collect or harvest personal data of other users without consent
  • Engage in spamming, phishing, or other malicious activities
  • Violate any applicable local, national, or international laws

We reserve the right to remove any user-generated content that violates these guidelines and to take appropriate action, including legal action.

5. Intellectual Property Rights

All content on Digitálna Pomoc, including text, graphics, logos, images, videos, software, and code, is the property of Digitálna Pomoc or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. You are granted a limited, non-exclusive, non-transferable license to access and view the content for personal, non-commercial use. Any unauthorized use may result in legal action.

6. User-Generated Content

By submitting content to our platform, such as comments, forum posts, or support requests, you grant Digitálna Pomoc a worldwide, royalty-free, perpetual, irrevocable, and non-exclusive license to use, reproduce, modify, adapt, publish, and display such content in connection with the service. You represent that you own or have the necessary rights to submit such content and that it does not violate any third-party rights. We are not responsible for the content posted by users, but we reserve the right to remove any content that we deem inappropriate or in violation of these terms.

7. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or services that are not owned or controlled by Digitálna Pomoc. We are not responsible for the content, privacy practices, or availability of those third-party services. You access them at your own risk. We encourage you to review the terms and policies of any third-party services you use. Inclusion of a link does not imply endorsement.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect your personal data. By using our service, you consent to such processing and warrant that all data provided by you is accurate. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union. For more details, please refer to our Privacy Policy.

9. Payment, Fees, and Refunds

Some of our services may be offered for a fee. All prices are listed in Euros (EUR) unless stated otherwise. Payment terms, including billing cycles and due dates, will be clearly communicated at the time of purchase. We reserve the right to modify fees or introduce new charges with prior notice. Refunds are handled on a case-by-case basis and are subject to our Refund Policy. If you are not satisfied with a paid service, please contact us within 14 days of purchase to discuss a resolution.

10. Limitation of Liability

To the maximum extent permitted by law, Digitálna Pomoc, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of the service, even if advised of the possibility of such damages. Our total liability for any claim arising from these terms or your use of the service shall not exceed the amount you paid to us, if any, during the six months preceding the claim.

11. Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not guarantee that the service will be uninterrupted, secure, or error-free, or that defects will be corrected. Any advice or information obtained through the service is at your own discretion and risk.

12. Indemnification

You agree to indemnify, defend, and hold harmless Digitálna Pomoc, its officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising from your use of the service, your violation of these terms, or your infringement of any third-party rights.

13. Termination

We reserve the right to suspend or terminate your access to the service at any time, with or without cause, and with or without notice. Grounds for termination may include, but are not limited to, violation of these terms, abusive behavior, or extended inactivity. Upon termination, your right to use the service ceases immediately, and we may delete your account and associated data. Provisions that by their nature should survive termination, such as intellectual property rights, disclaimers, and limitations of liability, shall remain in effect.

14. Dispute Resolution and Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Slovak Republic. Any disputes arising out of or relating to these terms or your use of the service shall be resolved through amicable negotiation. If a resolution cannot be reached within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the courts in Bratislava, Slovakia. For users located in the European Union, you may also have the right to submit a complaint via the Online Dispute Resolution platform of the European Commission.

15. Changes to Terms

We may update these Terms of Service from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify you by email or through a prominent notice on our website. Your continued use of the service after any modifications indicates your acceptance of the new terms. We encourage you to review these terms periodically.

16. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties' intentions.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Digitálna Pomoc regarding your use of the service. They supersede any prior agreements, communications, or representations, whether oral or written. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

  • Email: support@digitalnapomoc.live
  • Postal address: Digitálna Pomoc, Digital Assistance s.r.o., Hlavná ulica 45, 811 01 Bratislava, Slovak Republic
  • Phone: +421 2 123 4567 (available Monday to Friday, 9:00 - 17:00 CET)

We aim to respond to all inquiries within 3 business days.

19. Language and Translation

These Terms of Service are originally drafted in the Slovak language. For the convenience of international users, we provide an English translation. In case of any discrepancy between the Slovak version and any translation, the Slovak version shall prevail. You acknowledge that you have read and understood the terms in the language of your choice.

20. Additional Terms for Specific Services

Certain features or services offered by Digitálna Pomoc may be subject to additional terms and conditions. In the event of any conflict between these general Terms of Service and any specific service terms, the specific terms will govern for that particular service. You will be informed of any such additional terms at the point of service access.

By using Digitálna Pomoc, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Thank you for being part of the Digitálna Pomoc community.