Privacy Policy for Digitálna Pomoc

Last Updated: October 2023

This Privacy Policy explains how Digitálna Pomoc (the "Service," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website at digitalnapomoc.live (the "Site") or use our digital assistance services. Please read this policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Service.

We are committed to protecting the privacy of all users, particularly those in Slovakia and the broader European Union. This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We operate in both English and Slovak languages, but this English version governs for legal purposes.

1. Information We Collect

We collect several types of information from and about users of our Service, including:

Personal Data: Information that can be used to identify you individually, such as your name, email address, phone number, postal address, and other contact details.
Usage Data: Information about how you interact with our Service, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
Device Information: Data about the device you use to access our Service, including device type, unique device identifiers, and operating system version.
Communication Data: Records of your communications with us, including emails, chat messages, and support requests.
Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies as described in our Cookie Policy.

Special Categories of Data: We do not intentionally collect sensitive personal data (such as health information, racial or ethnic origin, political opinions, religious beliefs, or biometric data) unless you voluntarily provide it. If you provide such information, you explicitly consent to its processing for the purposes described in this policy.

2. How We Collect Information

We collect information through various means:

Directly from You: When you fill out forms, register for an account, subscribe to a newsletter, respond to a survey, or contact us directly.
Automatically: When you navigate our Site, we use cookies, log files, and analytics tools to collect usage data and device information.
From Third Parties: We may receive information about you from service providers, analytics partners, advertising networks, and publicly available sources, but only when permitted by law.
From Third-Party Platforms: If you log in through social media or other authentication services, we may receive profile information based on your privacy settings there.

3. Legal Basis for Processing Personal Data (GDPR Compliance)

Under the GDPR, we must have a legal basis to process your personal data. The legal bases we rely on include:

Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., sending marketing emails). You have the right to withdraw consent at any time.
Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing our digital assistance services).
Legal Obligation: Processing is required to comply with applicable laws and regulations (e.g., tax records, legal requests).
Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms (e.g., improving our Service, network security, fraud prevention).

4. How We Use Your Information

We use your personal data for the following purposes:

To provide, maintain, and improve our digital assistance services.
To process and respond to your inquiries, requests, and support needs.
To send administrative information, such as changes to our terms or policies.
To send marketing communications about our services, promotions, or events, only with your consent.
To analyze usage patterns and trends to enhance user experience and optimize our Site.
To detect, prevent, and address fraud, security incidents, and other harmful activities.
To comply with legal obligations, court orders, or regulatory requests.
To protect our rights, privacy, safety, or property, and that of our users or the public.
To create aggregated, anonymized data for statistical or research purposes.

5. Disclosure of Your Information

We may share your personal data with the following categories of recipients:

Service Providers: Trusted third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, email delivery, and customer support. These providers are contractually bound to protect your data and use it only for the purposes we specify.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
Legal Authorities: When required by law, court order, or government request, or to enforce our legal rights, we may disclose your information to law enforcement, regulatory bodies, or other public authorities.
With Your Consent: We may share your information for any other purpose with your explicit consent.
Aggregated Data: We may share anonymized, aggregated statistical data with third parties for analytics, research, or marketing purposes, which does not identify you personally.

We do not sell your personal data to third parties for their own marketing purposes without your explicit consent.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using TLS/SSL protocols.
Secure server infrastructure with firewall protection.
Regular security audits and vulnerability assessments.
Access controls and authentication for employees and contractors.
Data minimization and retention policies.
Staff training on data protection and privacy practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of any passwords or account credentials.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period varies based on the type of data and the purpose:

Account Data: Retained for the duration of your active account plus a reasonable period thereafter (usually 12 months) unless you request earlier deletion.
Usage Data: Retained for up to 24 months for analytics purposes, after which it is anonymized or deleted.
Marketing Data: Retained until you opt out or withdraw consent, or until the end of the marketing campaign.
Legal Records: Retained for the period required by applicable laws (e.g., tax records for up to 10 years).

When we no longer need your personal data, we will securely delete or anonymize it. Some residual data may remain in backups for a limited time before being overwritten or deleted.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you, along with details about how we process it.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data in certain circumstances, such as when it is no longer needed or you withdraw consent.
Right to Restrict Processing: You can request that we limit the processing of your personal data in certain situations, such as when you contest its accuracy.
Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, machine-readable format, and transfer it to another controller, where technically feasible.
Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds.
Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: If you believe we have violated your data protection rights, you have the right to file a complaint with your local data protection authority (e.g., in Slovakia, the Office for Personal Data Protection).

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days, unless the request is complex or you have made multiple requests, in which case we may extend the period by up to 60 days with notice.

9. International Data Transfers

Your personal data may be transferred to, stored, and processed in countries outside the European Economic Area (EEA), including in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission.
Binding Corporate Rules (BCRs) or other approved transfer mechanisms.
Transfer to countries recognized by the European Commission as providing adequate protection.

By using our Service, you consent to the transfer of your information to countries outside your country of residence, subject to the safeguards described above.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze trends, and administer the Site. For detailed information about the types of cookies we use, why we use them, and how you can control them, please see our Cookie Policy.

You can manage your cookie preferences through your browser settings or via our cookie consent banner. Please note that disabling certain cookies may affect the functionality of our Site.

11. Third-Party Links and Services

Our Service may contain links to third-party websites, plugins, or applications. Clicking on these links may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our Service is not intended for individuals under the age of 16 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child without verified parental consent, we will take steps to delete that information as soon as possible. If you believe we have collected such data, please contact us immediately.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our compliance with this Privacy Policy and applicable data protection laws. If you have any questions or concerns regarding this policy or our data practices, you may contact our DPO directly at the email address below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date at the top. For significant changes, we may also provide a more prominent notice, such as an email notification or a banner on our Site. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Email: privacy@digitalnapomoc.live
Postal Address: Digitálna Pomoc, P.O. Box 123, 811 01 Bratislava, Slovakia
Phone: +421 2 123 4567

We are committed to addressing your concerns promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the Slovak Office for Personal Data Protection (Úrad na ochranu osobných údajov Slovenskej republiky) or your local data protection authority.

This Privacy Policy was created with care to protect your privacy and to comply with applicable laws in Slovakia and the European Union. Thank you for trusting Digitálna Pomoc with your information.